Call Center / Customer Support Executive

Job Description

Title: Call Center / Customer Support Executive

Company Name: TalentSportsLimited.

Vacancy: 20

Age: 19 to 36 years

Job Location: Dhaka (DOHS Mirpur)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At most 4 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Masters

• At most 4 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Age 19 to 36 years

📞 Job Responsibilities

• Communicate with customers via inbound and outbound calls and provide accurate information regarding the company's services and operations.

• Execute regular calls and follow-ups according to the assigned lists.

• Resolve customer queries and escalate complaints or issues to the relevant officer when necessary.

• Accurately enter customer names, mobile numbers, and other essential data into Microsoft Excel, Google Sheets, or designated software.

• Verify, correct, and update existing information while actively identifying incorrect or duplicate entries.

• Record the outcome, comments, and next follow-up steps for every call.

• Prepare and submit daily call and data entry reports to the designated manager.

• Maintain strict confidentiality of all customer and organizational information.

🎓 Educational Qualifications

• Minimum HSC or equivalent degree.

💼 Experience Requirements

• Preference will be given to candidates with experience in Call Centers, Customer Service, Telemarketing, or Data Entry.

• Freshers possessing the required skills are also highly encouraged to apply!

💻 Other Qualifications & Skills

• Must possess clear and fluent speaking skills in Bengali, along with basic knowledge of English.

• Proficient in using Microsoft Excel, Google Sheets, MS Word, Email, and the Internet.

• Ability to type accurately in both Bengali and English.

• Must maintain a polite, patient, and professional demeanor with customers.

• Strong attention to detail and the ability to ensure data accuracy.

• Must be punctual, responsible, and possess a strong team-player mentality.

• Must complete all tasks within the given timeframe and submit daily reports.