Assistant Manager - OPD & Call Center

Job Description

Title: Assistant Manager - OPD & Call Center

Company Name: Central Hospital Limited

Vacancy: 1

Age: 32 to 45 years

Job Location: Dhaka (Green Road)

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Hospital, Medical College

• Bachelor degree in any discipline.

• At least 5 years
• The applicants should have experience in the following business area(s): Hospital, Medical College

• Age 32 to 45 years
• Only Male

• Minimum 5 years experience in the supervisory role at OPD services.

• Strong leadership, communication, and interpersonal skills.

• Excellent problem-solving and decision-making abilities.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).Experience using Hospital Information Systems (HIS/HMIS) will be an added advantage.

• Ability to work under pressure and manage multiple priorities.

• Strong customer service orientation with a patient-centric approach.

• Supervise the day-to-day operations of the OPD & Call Center to ensure efficient patient service.

• Coordinate OPD activities with consultants, OPD staff, reception, admission, billing, and other support departments.

• Monitor patient flow and minimize waiting time while ensuring high-quality customer service.

• Ensure consultants` chamber schedules are properly maintained and communicated.

• Handle patient complaints and service recovery professionally.

• Monitor staff attendance, duty rosters, discipline, and performance.

• Ensure compliance with hospital policies, SOPs, quality standards, and patient safety protocols.

• Prepare daily, weekly, and monthly operational reports and performance analyses.

• Coordinate departmental meetings and implement process improvement initiatives.

• Train, coach, and evaluate OPD staff to enhance service quality.

• Monitor Patients file and inspire & motivate them to follow the Prescription’s advice.

• Ensure Medicine instruction and guide the patients to purchase all medicine from Central Hospital Pharmacy.

• Ensure all investigations, tests those are mentioned on the prescription must be completed from Central Hospital.

• Perform any other duties assigned by the management.

• Medical allowance,Insurance
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• As per hospital policy.