Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Fashion Group.

Vacancy: 1

Age: 22 to 32 years

Job Location: Dhaka

Salary: Tk. 12000 - 14000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Hospital, Medical Equipment, Group of Companies, Plastic/ Polymer Industry

• HSC
• Bachelor of Arts (BA)
• Master of Arts (MA)

• 2 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Hospital, Medical Equipment, Group of Companies, Plastic/ Polymer Industry

• Age 22 to 32 years

• Excellent communication and interpersonal skills.

• Customer-focused and service-oriented attitude.

• Good telephone etiquette.

• Basic computer and MS Office skills.

• Ability to use WhatsApp, email, and social media communication platformsGood problem-solving and complaint-handling skills.

• Ability to work under pressure and meet deadlinesTeamwork and coordination skills.

• Good command of Bangla and English.

Job Summary:

The Customer Care Executive will be responsible for providing excellent customer service, handling customer inquiries and complaints, coordinating with internal departments, and ensuring a positive customer experience across Fashion Optics Ltd.'s optical and eye-care related services.

Key Responsibilities

• Receive and respond to customer inquiries through phone calls, WhatsApp, social media, email, and other communication channels.
• Provide customers with accurate information regarding products, services, prices, promotions, appointments, delivery status, and company policies.
• Handle customer complaints professionally and take appropriate steps to resolve issues within the required timeframe.
• Coordinate customer appointments with the relevant departments, branches, doctors, or service teams when required.
• Follow up with customers regarding eye examinations, spectacles, contact lenses, orders, deliveries, repairs, and other services.
• Maintain accurate records of customer inquiries, complaints, feedback, orders, and follow-up activities.
• Coordinate with Sales, Marketing, Operations, Branch, Optical, Accounts, and other relevant departments to resolve customer-related issues.
• Ensure timely communication with customers regarding order status, product availability, delivery schedules, and service updates.
• Collect customer feedback and identify recurring issues or service gaps and report them to the concerned supervisor/management.
• Maintain a professional, polite, and customer-friendly attitude during all interactions.
• Promote customer retention by maintaining good relationships with existing customers and providing appropriate after-sales support.
• Assist customers with product information related to optical frames, lenses, sunglasses, contact lenses, and other optical products, within the scope of assigned responsibilities.
• Support promotional campaigns by communicating offers, discounts, new products, and services to customers as instructed by management.
• Maintain confidentiality of customer information and comply with company policies and procedures.
• Prepare daily/weekly/monthly customer service reports as required by the supervisor or management.
• Escalate unresolved or sensitive customer complaints to the appropriate authority promptly.
• Monitor customer satisfaction and contribute ideas for improving customer service quality.
• Perform any other customer-care-related duties assigned by the management from time to time.

• T/A,Provident fund,Tour allowance,Mobile bill,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2