Executive, Service Call Center

Job Description

Title: Executive, Service Call Center

Company Name: Transcom Electronics Ltd.

Vacancy: 1

Age: At least 18 years

Job Location: Dhaka (Banasree)

Salary: Tk. 12000 - 14000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Lamps

• Higher Secondary

• At least 1 year
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Lamps

• Age At least 18 years

• Minumum 1 year of experience in Customer Service, Call Center, or After-Sales Service.
• Experience in the electrical, electronics, or home appliance industry will be preferred.

• Verify technician visit schedules and follow up on timely execution.

• Collect installation and repair updates from technicians and third-party service partners.

• Update job status, sub-status, and close completed jobs in the CJ system.

• Confirm service completion with customers and provide necessary updates.

• Send service-related SMS notifications to customers.

• Update supervisors on job history, pending cases, and service issues.

• Verify bills and record defect, repair, and service details in the CJ system.

• Verify and process job cancellation requests.

• Escalate delayed or unresolved service cases to the concerned supervisor.

• Maintain accurate service records and ensure data integrity.

• Handle customer queries and complaints professionally.

• Prepare daily service follow-up and performance reports.