Online Customer Service Executive

Job Description

Title: Online Customer Service Executive

Company Name: Flysirat

Vacancy: --

Age: At least 18 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Travel Agency, Direct Selling/Marketing Service Company, Web Media/Blog
• Freshers are also encouraged to apply.

Minimum HSC or Bachelor's degree in any discipline.

Candidates with relevant experience in digital marketing, Facebook page management, or online customer service will receive preference

• At most 2 years
• The applicants should have experience in the following business area(s): Travel Agency, Direct Selling/Marketing Service Company, Web Media/Blog
• Freshers are also encouraged to apply.

• Age At least 18 years

Good Arabic communication skills are mandatory.

Must have a laptop

Basic to good English communication skills.

Practical knowledge of Facebook page management and online marketing.

Ability to communicate professionally with customers through Messenger and WhatsApp.

Basic computer and internet skills.Good communication, customer handling, and problem-solving abilities.

Ability to work independently and meet targets from home.

IqamaService provides online government document processing services for Saudi residents, including Iqama Print, Jawazat Print, Passport Malomat, Absher, and Muqeem-related services. We are looking for a motivated and responsible individual to manage our Facebook page, promote our services online, and communicate with customers in Arabic.

1. Manage and regularly update the company's Facebook page.

2. Create and publish engaging posts, service advertisements, and promotional content.

3. Promote the company's services through Facebook and other online platforms.

4. Respond to customer messages, comments, and inquiries promptly.

5. Communicate with Arabic-speaking customers regarding service information and requirements.

6. Provide online customer support and guide customers through the service request process.

7. Generate leads and convert potential customers into clients.

8. Follow up with customers and maintain professional relationships.

9. Monitor Facebook engagement and prepare basic marketing performance reports.

10. Coordinate with the team to ensure smooth customer service and timely responses.

1. Salary: Negotiable, based on skills and experience.

2. Additional performance-based incentives may be offered.

3. Work-from-home opportunity.