Customer Relation Service Officer

Job Description

Title: Customer Relation Service Officer

Company Name: Alif Attar Company

Vacancy: 1

Age: 25 to 36 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care

• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care

• Age 25 to 36 years
• Only Male

• Good looking, Fluent in speaking standard Bangla and English.

• Strong leadership, organizational and communication skills.

• Ability to work under pressure and meet strict deadlines.

• Problem-solving skills and the ability to make decisions under pressure.

Job Context

Alif Attar Company is looking for a proactive, customer-focused and professional Customer Relation Service Officer to strengthen our customer service and relationship management operations. The selected candidate will be responsible for communicating with customers, understanding their needs, resolving complaints and queries, maintaining customer information and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, a polite and professional attitude, strong problem-solving ability and the ability to handle customers effectively through phone, online platforms and direct communication.

Job Responsibilities

• Handle customer inquiries, complaints, feedback and service-related requests professionally and promptly.

• Communicate with customers through phone calls, WhatsApp, social media, email and other communication channels.

• Understand customer requirements and provide accurate information about products, prices, availability, offers and services.

• Maintain strong and positive relationships with existing and potential customers.

• Follow up with customers regarding inquiries, orders, complaints and service issues.

• Coordinate with Sales, Showroom, Distribution, Accounts and other relevant departments to resolve customer issues.

• Maintain accurate records of customer complaints, feedback, inquiries and follow-up activities.

• Escalate unresolved or critical customer issues to the appropriate authority.

• Collect customer feedback and identify recurring issues to improve service quality.

• Support customer retention and relationship-building initiatives.

• Maintain professional communication and ensure a positive customer experience at every interaction.

• Prepare regular reports on customer inquiries, complaints, feedback and resolution status.

• Perform any other customer-service-related duties assigned by management.

• Regular Compensation & Benefits: Employees will receive all regular salary, allowances, and benefits as per the Company`s policies.

• Performance Bonus & Incentives: Performance-based bonuses and other incentives, where applicable.

• Travel & Communication Allowances: Tour allowance, travel allowance (T/A) and mobile bill reimbursement, as applicable.

• Salary Review: Annual salary review in accordance with Company policy.

• Festival Bonus: Two festival bonuses per year.

• Leave Benefits: Earned leave encashment and all government-declared holidays.

• Additional Benefits: Any other benefits will be provided in line with the Company`s established policies and in compliance with the relevant provisions of the Bangladesh Labor Act, 2006.