Executive - Customer Support

Job Description

Title: Executive - Customer Support

Company Name: Excel Technologies Ltd.

Vacancy: --

Age: At least 20 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Computer Hardware/Network Companies, Electronic Equipment/Home Appliances, Mobile Accessories

Published: 2026-09-26

Application Deadline: 2026-10-20

Education:

• Diploma in Engineering CSE or EEE

• BSc. in CSE or EEE get preference.

Requirements:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Computer Hardware/Network Companies, Electronic Equipment/Home Appliances, Mobile Accessories

Skills Required: Collaboration and Teamwork,Communication and interpersonal skill,Customer Relationship,IT product Knowledge,Leadership,Problem-solving,Time Management and Prioritization

Additional Requirements:

• Age At least 20 years

• Any professional certificate related to call center or customer service added advantage.

• Candidate must have knowledge on IT products (Specially in networking products).

Responsibilities & Context:

• Level -1 support for ETL’s entire internal IT-enabled services for all product and Technologies.

• Ensure all our customer’s Technical Level-1 & RMA Support.

• Tele-Sales and product promotion activities.

• Customer relation and R&D support.

• Prepare service bill for RMA products.

Job Other Benifits:

• T/A,Provident fund,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• After completing the probation period successfully salary will be revised based on performance.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre