Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Tianshi (Bangladesh) Co. Ltd.

Vacancy: 01

Age: 28 to 32 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 23000 - 26000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Multinational Companies, Healthcare/Lifestyle product

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• 2 to 4 years
• The applicants should have experience in the following business area(s): Multinational Companies, Healthcare/Lifestyle product

• Age 28 to 32 years
• Only Male

· Supervising day-to-day operations in the customer service department.

· Responding to customer service issues in a timely manner.

· Efficiently handle inbound and outbound calls and inform them to the relevant dept.

· Communicating with them through various communication channel channels, including email, social media, phone, or SMS

· Assist them if they are facing a problem and troubleshoot it.

· Ensuring the customer has a positive experience with the company.

· Fostering a healthy relationship between the client and the customer.

· Overseeing timely delivery and payment of sales orders.

· Conducting quality assurance surveys with customers and providing feedback to the staff.

· Implementing an effective customer loyalty program.

· Maintaining accurate records and documenting all customer service activities and discussions.

· Assessing service statistics and preparing detailed reports on your findings.

· Implements quality, and customer-service standards.

· Contributes customer service information and recommendations to strategic plans and reviews.

• Tour allowance,Mobile bill,Weekly 2 holidays,Over time allowance,Gratuity,Profit share
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2