Customer Care Supervisor

Job Description

Title: Customer Care Supervisor

Company Name: Tianshi (Bangladesh) Co. Ltd.

Vacancy: 01

Age: Na

Job Location: Chattogram

Salary: Tk. 35000 (Monthly)

Experience: --

Published: 2026-09-03

Application Deadline: 2026-09-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Supervising day-to-day operations in the customer service department.

• Responding to customer service issues in a timely manner.

• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

·         Oversee and manage the organization's legal processes and procedures, ensuring compliance with applicable laws and regulations

·         Conducts customer surveys and focus groups.

·         Completes customer service analytics reports.

·         Implementing an effective customer loyalty program.

·         Maintaining accurate records and documenting all customer service activities and discussions.

• Assessing service statistics and preparing detailed reports on your findings.

• Improves customer service quality results by conducting surveys, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

• Contributes customer service information and recommendations to strategic plans and reviews.

• Audits customer service procedures and trends and determines system improvements.

• Tour allowance,Mobile bill,Weekly 2 holidays,Over time allowance,Profit share,Gratuity
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2