Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Deyal Limited

Vacancy: 2

Age: 18 to 32 years

Job Location: Dhaka

Salary: Tk. 20000 - 23000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center

• Age 18 to 32 years
• Only Female

Key Responsibilities

• Respond promptly and professionally to customer inquiries through WhatsApp, Facebook Messenger, phone calls, and other communication channels.

• Understand customer needs and provide clear and accurate information about company services.

• Handle new leads and regularly follow up with potential, existing, and previous customers.

• Follow up consistently with interested customers and support the process of converting inquiries into confirmed customers.

• Ensure that no customer inquiry, lead, or scheduled follow-up is missed or unnecessarily delayed.

• Communicate with customers in a polite, friendly, confident, and professional manner.

• Handle customer complaints, concerns, and service-related issues professionally.

• Coordinate with the relevant team to resolve customer issues efficiently.

• Maintain accurate records of customer conversations, follow-ups, complaints, and service status.

• Keep customer information and follow-up schedules properly updated.

• Collect customer feedback after service completion.

• Follow up with previous customers for repeat business or additional services when appropriate.

• Prepare daily reports on leads, inquiries, follow-ups, confirmed customers, complaints, and pending issues.

• Coordinate with Sales, Operations, and Management teams whenever necessary.

• Maintain company standards, confidentiality, discipline, and professional conduct at all times.

Requirements

• Strong English communication skills are mandatory.

• Candidates must be able to read, write, understand, and communicate confidently in English.

• Must be comfortable communicating with customers in English through WhatsApp, Messenger, email, and phone calls.

• Candidates with weak English communication skills are not suitable for this position.

• Good Bengali communication skills.

• Strong customer-handling and follow-up skills.

• Basic computer and internet knowledge.

• Comfortable using WhatsApp, Facebook Messenger, CRM, and similar customer-management systems.

• Responsible, punctual, disciplined, and willing to learn.

• Ability to work under targets and maintain consistent performance.

• Previous experience in Customer Support, Customer Service, Telesales, Call Center, or Sales Support will be an advantage.

Freshers may apply, but strong English communication skills are compulsory for all applicants.

• Performance bonus,Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2