Sales & Marketing Officer – Customer Support

Job Description

Title: Sales & Marketing Officer – Customer Support

Company Name: Deyal Limited

Vacancy: 3

Age: 22 to 32 years

Job Location: Dhaka

Salary: Tk. 20000 - 23000 (Monthly)

Experience:

Published: 1-01-01

Application Deadline: 2026-11-08

Education:

• Higher Secondary

• Age 22 to 32 years
• Only Female

• Respond promptly and professionally to customer inquiries through WhatsApp, Facebook Messenger, phone calls, and other communication channels.

• Understand customer needs and provide clear and accurate information about company services.

• Handle new leads and regularly follow up with potential, existing, and previous customers.

• Follow up consistently with interested customers and support the process of converting inquiries into confirmed customers.

• Ensure that no customer inquiry, lead, or scheduled follow-up is missed or unnecessarily delayed.

• Communicate with customers in a polite, friendly, confident, and professional manner.

• Handle customer complaints, concerns, and service-related issues professionally.

• Coordinate with the relevant team to resolve customer issues efficiently.

• Maintain accurate records of customer conversations, follow-ups, complaints, and service status.

• Keep customer information and follow-up schedules properly updated.

• Collect customer feedback after service completion.

• Follow up with previous customers for repeat business or additional services when appropriate.

• Prepare daily reports on leads, inquiries, follow-ups, confirmed customers, complaints, and pending issues.

• Coordinate with Sales, Operations, and Management teams whenever necessary.

• Maintain company standards, confidentiality, discipline, and professional conduct at all times.

• Tour allowance,Performance bonus
• Festival Bonus: 2