Facebook Moderator (E-commerce)

Job Description

Title: Facebook Moderator (E-commerce)

Company Name: AP.com.bd

Vacancy: 1

Age: 20 to 24 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

Published: 1-01-01

Application Deadline: 2026-10-10

Education:

• Bachelor/Honors

Requirements:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

Skills Required: Computer Literacy, CRM Management, Customer Support through Phone, Issue Management, Typing Skill - Bengali and English

Additional Requirements:

• Age 20 to 24 years
• Only Female

Responsibilities & Context:

Job Context

Ap.com.bd is a fast-growing e-commerce brand in Bangladesh, specializing in trendy and quality fashion, travel, kids, lifestyle, grooming, and everyday accessories.

We are looking for a smart, energetic, customer-focused, and responsible Facebook Moderator to manage customer interactions across our Facebook Page and Messenger. The selected candidate will be responsible for handling customer inquiries, comments, product-related questions, online orders, complaints, and other social media communications.

Key Responsibilities

• Manage the company’s Facebook Page, Messenger, comments, and customer inquiries.

• Respond promptly to product, price, availability, offer, delivery, and policy-related queries.

• Handle customer complaints and ensure a positive customer experience.

• Receive, verify, and process orders through Facebook Messenger.

• Identify potential customers and convert inquiries into confirmed orders.

• Maintain updated knowledge of products, prices, offers, and availability.

• Coordinate with relevant teams to resolve customer and order-related issues.

• Maintain records of inquiries, orders, complaints, and pending issues.

• Prepare daily/weekly reports on customer interactions and Facebook activities.

• Monitor customer feedback and report recurring issues or concerns.

• Follow company policies, customer service standards, and data confidentiality guidelines.

• Perform other duties assigned by the supervisor/management.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: