Facebook Moderator (E-commerce)

Job Description

Title: Facebook Moderator (E-commerce)

Company Name: AP.com.bd

Vacancy: 4

Age: 20 to 24 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Age 20 to 24 years
• Only Male

• Age: 20–24 years.
• 1–3 years of relevant experience in Customer Support, E-commerce, Tele Sales, Courier Operations, or a related field will be preferred.
• Strong interpersonal, convincing, and problem-solving skills with the ability to handle difficult customer situations professionally.
• Customer-focused, patient, empathetic, and positive attitude.
• Comfortable handling customer inquiries through phone calls, Facebook/Messenger, WhatsApp, and other digital channels.
• Experience with e-commerce order management, CRM, customer support software, or courier management platforms will be an advantage.
• Must be comfortable working in the Evening Shift (3:00 PM–11:00 PM).
• Punctual, responsible, proactive, and willing to take on additional customer support and operational responsibilities as required.

Job Context

Ap.com.bd is a fast-growing e-commerce brand in Bangladesh, specializing in trendy and quality fashion, travel, kids, lifestyle, grooming, and everyday accessories.

We are looking for a smart, energetic, customer-focused, and responsible Facebook Moderator to manage customer interactions across our Facebook Page and Messenger. The selected candidate will be responsible for handling customer inquiries, comments, product-related questions, online orders, complaints, and other social media communications.

Key Responsibilities

• Manage the company’s Facebook Page, Messenger, comments, and customer inquiries.

• Respond promptly to product, price, availability, offer, delivery, and policy-related queries.

• Handle customer complaints and ensure a positive customer experience.

• Receive, verify, and process orders through Facebook Messenger.

• Identify potential customers and convert inquiries into confirmed orders.

• Maintain updated knowledge of products, prices, offers, and availability.

• Coordinate with relevant teams to resolve customer and order-related issues.

• Maintain records of inquiries, orders, complaints, and pending issues.

• Prepare daily/weekly reports on customer interactions and Facebook activities.

• Monitor customer feedback and report recurring issues or concerns.

• Follow company policies, customer service standards, and data confidentiality guidelines.

• Perform other duties assigned by the supervisor/management.

• Over time allowance,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Performance bonus

• Over time allowance

• Lunch Facilities: Full Subsidize

• Festival Bonus: 2

• Career Growth opportunities in a fast-expanding E-commerce Organization.

• Employee Purchase Discount.

• Internal Recruitment Opportunities.