Inbound Call Center Executive
Job Description
Title: Inbound Call Center Executive
Company Name: Intellier Ltd.
Vacancy: --
Age: 20 to 30 years
Job Location: Dhaka (Kawran Bazar)
Salary: Tk. 20000 - 20000 (Monthly)
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center
Published: 2026-10-01
Application Deadline: 2026-10-04
Education:
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center
Skills Required: Collaboration and Teamwork,Outbound and Inbound Calls,Teamwork
Additional Requirements:
- Age 20 to 30 years
Responsibilities & Context:
Handle inbound customer calls and provide professional, accurate, and timely assistance.
Resolve customer queries related to voice, internet/data, packages, recharge, billing, SIM, network, and value-added services.
Perform customer verification and maintain data privacy and security.
Handle complaints and service requests while ensuring proper escalation when required.
Maintain required AHT, Service Level, Quality, Customer Satisfaction, and First Call Resolution targets.
Accurately document customer interactions and update CRM/system records.
Follow approved call scripts, SOPs, compliance requirements, and quality guidelines.
Demonstrate empathy, active listening, and professional communication throughout every interaction.
Job Other Benifits:
Employment Status: Contractual
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
