Call Centre Executive

Job Description

Title: Call Centre Executive

Company Name: Stepup Technology Limited

Vacancy: 20

Age: 20 to 25 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 12000 - 16000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center

• Bachelor/Honors
• Higher Secondary

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center

• Age 20 to 25 years
• Only Male

• Excellent verbal communication and interpersonal skills.

• Strong proficiency in professional Bangla communication.

• Strong customer-handling and problem-solving abilities.

• Basic computer knowledge and proficiency in using relevant software.

• Ability to work under pressure and manage multiple customer interactions.

• Previous experience in Customer Service, Call Center, or E-commerce will be an advantage.

• Freshers with strong communication and customer-handling skills are also encouraged to apply

• Contact customers to confirm orders and verify order details.

• Provide accurate information about products, including features, usage, pricing, and availability.

• Handle customer inquiries, complaints, and concerns in a professional and timely manner.

• Identify customer problems and provide appropriate solutions.

• Ensure accurate communication and follow-up regarding customer orders.

• Maintain a high level of customer satisfaction and provide a positive customer experience.

• Coordinate with relevant internal teams to resolve customer and order-related issues.

• Maintain proper records of customer interactions and order confirmations.

• Mobile bill,Over time allowance,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Incentive