Customer Service Executive – WiFi Inbound Servicee
Job Description
Title: Customer Service Executive – WiFi Inbound Servicee
Company Name: Intellier Ltd.
Vacancy: 10
Age: 20 to 30 years
Job Location: Dhaka (Kawran Bazar)
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center
Published: 2026-09-14
Application Deadline: 2026-09-22
Education:
- Bachelor/Honors
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center
Skills Required: Communication,Problem solving and decision making,Teamwork,Teamwork and Cooperation
Additional Requirements:
- Age 20 to 30 years
Responsibilities & Context:
Handle inbound customer calls related to Robi WiFi/broadband services, packages, connectivity, and account-related queries.
Provide first-level troubleshooting for internet connectivity, router, speed, and service issues.
Resolve customer complaints efficiently while maintaining service quality, AHT, and customer satisfaction targets.
Explain WiFi packages, offers, billing, service activation/deactivation, and related policies.
Accurately document customer interactions, complaints, and resolutions in the CRM/ticketing system.
Escalate unresolved technical or service issues to the appropriate support team with proper follow-up.
Ensure compliance with Robi’s customer service standards, SOPs, and quality guidelines.
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
