Customer Service / Front Desk Executive

Job Description

Title: Customer Service / Front Desk Executive

Company Name: Sellout's Ltd

Vacancy: 01

Age: 20 to 35 years

Job Location: Dhaka (Uttara)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, Group of Companies, Importer, Healthcare/Lifestyle product, E-commerce, E-commerce Startup, Online Retail Startup

• HSC

• 2 to 5 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, Group of Companies, Importer, Healthcare/Lifestyle product, E-commerce, E-commerce Startup, Online Retail Startup

• Age 20 to 35 years
• Only Female

Detailed responsibilities:

• Responding to customer inquiries via email, chat, and phone about orders, shipping, returns, and product information.

• Processing orders, returns, and exchanges accurately within the e-commerce platform.

• Documenting all customer interactions and transactions in a CRM system.

• Working with other teams, like logistics and billing, to resolve customer issues.

• Noticing patterns in customer feedback to help improve products and processes.

  Requirements and skills

  • Proven experience as front desk representative, agent or relevant position

  • Knowledge of office management and basic bookkeeping

  • Proficient in English (oral and written)

  • Excellent knowledge of MS Office (especially Excel and Word)

  • Strong communication and people skills

  • Good organizational and multi-tasking abilities

  • Problem-solving skills

  • Customer service orientation

• Mobile bill,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2