Call Center / Customer Support Executive

Job Description

Title: Call Center / Customer Support Executive

Company Name: 4S International

Vacancy: --

Age: 18 to 30 years

Job Location: Dhaka (Baridhara J Block)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Manpower Recruitment, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Alim (Madrasah)

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Manpower Recruitment, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Age 18 to 30 years
• Only Female

• Handle incoming and outgoing customer calls professionally.
• Provide accurate information about company services, products, procedures, and offers.
• Understand customer requirements and provide appropriate solutions.
• Handle customer complaints and resolve issues promptly.
• Follow up with potential and existing customers regularly.
• Maintain customer information, call records, and follow-up reports.
• Generate and manage customer leads through telephone calls.
• Coordinate with Sales, HR, Operations, Accounts, and other departments when required.
• Escalate complicated customer issues to the appropriate authority.
• Ensure proper communication and follow-up until the customer's issue is resolved.
• Maintain daily call and customer service reports.
• Ensure customer satisfaction and build positive relationships with customers.
• Maintain confidentiality of customer and company information.
• Achieve assigned call, follow-up, lead-generation, and customer-service targets.
• Perform any other duties assigned by the management.

• Tour allowance,Mobile bill,Over time allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2