Call Center / Customer Support Executive

Job Description

Title: Call Center / Customer Support Executive

Company Name: 4S International

Vacancy: 5

Age: 18 to 30 years

Job Location: Dhaka (Baridhara J Block)

Salary: Tk. 14000 - 15000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Immigration/Visa Processing
• Freshers are also encouraged to apply.

Published: 2026-09-07

Application Deadline: 2026-09-17

Education:

• Higher Secondary
• Bachelor/Honors

Requirements:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Immigration/Visa Processing
• Freshers are also encouraged to apply.

Skills Required: Attractive Voice,Bangla and English Speaking Skill,Communication and interpersonal skill,Data Entry - English & Bengali,Good Coversation Skill,Proactive and Positive attitude,Smart and Dedicated,Time Management,Typing Skill - Bengali and English,Well Behaved

Additional Requirements:

• Age 18 to 30 years
• Only Female

• Ability to understand customer needs and provide appropriate information.
• Ability to work with monthly targets and performance-based commission.
• Previous experience in Call Centre, Customer Care, Sales, Telemarketing, or Counselling will be an advantage.

Responsibilities & Context:

Job Context:

The Call Centre & Customer Care Executive will be responsible for communicating with customers, handling inquiries and complaints, providing accurate information about company services, and ensuring a high level of customer satisfaction. The position requires regular interaction with new and existing customers through phone calls and other communication channels, along with proper follow-up and coordination with relevant departments.

Job Responsibilities:

• Handle incoming and outgoing customer calls professionally.

• Provide accurate information about company services, products, procedures, and offers.

• Understand customer requirements and provide appropriate solutions.

• Handle customer complaints and resolve issues promptly.

• Follow up with potential and existing customers regularly.

• Maintain customer information, call records, and follow-up reports.

• Generate and manage customer leads through telephone calls.

• Coordinate with Sales, HR, Operations, Accounts, and other departments when required.

• Escalate complicated customer issues to the appropriate authority.

• Ensure proper communication and follow-up until the customer's issue is resolved.

• Maintain daily call and customer service reports.

• Ensure customer satisfaction and build positive relationships with customers.

• Maintain confidentiality of customer and company information.

• Achieve assigned call, follow-up, lead-generation, and customer-service targets.

• Perform any other duties assigned by the management.

Job Other Benifits:

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

1. Competitive Salary

2. Attractive Commission/Performance Incentive based on work performance

3. Additional incentives for achieving monthly targets

4. Performance-based career growth opportunities

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre