Call Center / Customer Support Executive

Job Description

Title: Call Center / Customer Support Executive

Company Name: 4S International

Vacancy: 3

Age: 18 to 30 years

Job Location: Dhaka (Baridhara J Block)

Salary: Tk. 14000 - 15000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Immigration/Visa Processing
• Freshers are also encouraged to apply.

Published: 2026-08-25

Application Deadline: 2026-08-31

Education:

• Higher Secondary
• Bachelor/Honors

Requirements:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Immigration/Visa Processing
• Freshers are also encouraged to apply.

Skills Required: Attractive Voice,Bangla and English Speaking Skill,Communication and interpersonal skill,Data Entry - English & Bengali,Good Coversation Skill,Proactive and Positive attitude,Smart and Dedicated,Time Management,Typing Skill - Bengali and English,Well Behaved

Additional Requirements:

• Age 18 to 30 years
• Only Female

1. Ability to understand customer needs and provide appropriate information.

1. Ability to work with monthly targets and performance-based commission.

1. Previous experience in Call Centre, Customer Care, Sales, Telemarketing, or Counselling will be an advantage.

Responsibilities & Context:

Job Context:
The Call Centre & Customer Care Executive will be responsible for communicating with customers, handling inquiries and complaints, providing accurate information about company services, and ensuring a high level of customer satisfaction. The position requires regular interaction with new and existing customers through phone calls and other communication channels, along with proper follow-up and coordination with relevant departments.

Job Responsibilities:

1. Handle incoming and outgoing customer calls professionally.

2. Provide accurate information about company services, products, procedures, and offers.

3. Understand customer requirements and provide appropriate solutions.

4. Handle customer complaints and resolve issues promptly.

5. Follow up with potential and existing customers regularly.

6. Maintain customer information, call records, and follow-up reports.

7. Generate and manage customer leads through telephone calls.

8. Coordinate with Sales, HR, Operations, Accounts, and other departments when required.

9. Escalate complicated customer issues to the appropriate authority.

10. Ensure proper communication and follow-up until the customer's issue is resolved.

11. Maintain daily call and customer service reports.

12. Ensure customer satisfaction and build positive relationships with customers.

13. Maintain confidentiality of customer and company information.

14. Achieve assigned call, follow-up, lead-generation, and customer-service targets.

15. Perform any other duties assigned by the management.

Job Other Benifits:

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

1. Competitive Salary

2. Attractive Commission/Performance Incentive based on work performance

3. Additional incentives for achieving monthly targets

4. Performance-based career growth opportunities

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre