Customer Relationship Officer

Job Description

Title: Customer Relationship Officer

Company Name: MYGPS Private Limited

Vacancy: 10

Age: 20 to 35 years

Job Location: Dhaka (Shyamoli)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Event Management, IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Higher Secondary

• At least 1 year
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Event Management, IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

• Age 20 to 35 years
• Only Female

1. Excellent communication skills in Bangla.

2. Good interpersonal and customer-handling skills.

3. Ability to communicate patiently and professionally with different types of customers.

4. Basic computer, internet, MS Office, and smartphone application knowledge.

5. Good follow-up and problem-solving ability.

6. Ability to work responsibly in a team environment.

7. Previous experience in Customer Service, Customer Relationship, Call Center, CRM, or Tele Support will be an advantage.

8. Freshers with strong communication skills are also encouraged to apply.

• Receive and handle incoming customer calls professionally and politely.

• Maintain strong and long-term relationships with existing customers.

• Respond to customer inquiries regarding GPS devices, mobile applications, tracking services, packages, and subscription bills.

• Provide first-level assistance for common customer issues and service-related queries.

• Record customer complaints and ensure proper follow-up until resolution.

• Coordinate with the Technical, Operations, Billing, and Sales teams when required.

• Follow up on missed calls and ensure timely callbacks to customers.

• Follow up with customers regarding service renewals, subscription bills, and outstanding payments.

• Maintain accurate customer information and communication records in the CRM/system.

• Collect customer feedback and identify opportunities to improve customer satisfaction.

• Inform customers about relevant service updates, new features, packages, and offers.

• Escalate critical or unresolved customer issues to the appropriate department or management.

• Prepare daily, weekly, and monthly customer support and follow-up reports.

• Maintain professional communication standards and protect customer information and confidentiality.

• Provident fund,Tour allowance,Medical allowance,Performance bonus,Insurance
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary based on experience and qualifications.

• Performance-based incentives.

• Festival bonus as per company policy.

• Performance bonus as per company policy.

• Weekly holiday and other leave facilities as per company policy.

• Training and professional development opportunities.

• Performance-based career growth.

• Friendly and professional working environment.