Executive - Call Center / PABX

Job Description

Title: Executive - Call Center / PABX

Company Name: ANWER KHAN MODERN MEDICAL COLLEGE HOSPITAL, ANWER KHAN MODERN GROUP

Vacancy: --

Age: 28 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): University, College, Hospital, Diagnostic Centre

• 2 to 3 years
• The applicants should have experience in the following business area(s): University, College, Hospital, Diagnostic Centre

• Age 28 to 40 years

• Excellent communication skills in Bangla and English.

• Pleasant voice with professional telephone etiquette.

• Smart, polite, patient, and service-oriented personality.

• Good interpersonal and listening skills.

• Basic computer literacy and typing skills.

• Ability to communicate information clearly and accurately.

• Ability to handle pressure and multiple calls simultaneously.

• Strong teamwork and coordination skills.

• Willingness to work in rotational shifts, including night shifts, weekends, and public holidays.

• Honest, disciplined, punctual, and professionally committed.

Key Responsibilities

• Operate and manage PABX/Call Centre operations for Hospital, Diagnostic Centre, and University communication services.

• Handle incoming and outgoing calls professionally and efficiently.

• Transfer calls to doctors, departments, units, offices, and concerned personnel.

• Provide accurate information regarding Hospital, Diagnostic Centre, and University services, departments, appointments, facilities, and procedures.

• Handle patient, attendant, student, guardian, visitor, and general inquiries courteously.

• Handle emergency and priority calls promptly and communicate with the concerned department/personnel.

• Maintain proper records of calls, messages, and important communications.

• Ensure smooth and uninterrupted telephone communication across all three institutions.

• Maintain confidentiality of patient, student, staff, and organizational information.

• Follow professional telephone etiquette and institutional communication protocols.

• Report PABX/telephone system problems to the IT/Technical Department.

• Manage high call volumes during peak hours while maintaining service quality.

• Perform any other duties assigned by the Management/Supervisor.

Additional Requirements

• Excellent communication skills in Bangla and English.

• Pleasant voice with professional telephone etiquette.

• Smart, polite, patient, and service-oriented personality.

• Good interpersonal and listening skills.

• Basic computer literacy and typing skills.

• Ability to communicate information clearly and accurately.

• Ability to handle pressure and multiple calls simultaneously.

• Strong teamwork and coordination skills.

• Willingness to work in rotational shifts, including night shifts, weekends, and public holidays.

• Honest, disciplined, punctual, and professionally committed.