E-commerce Customer Service Executive

Job Description

Title: E-commerce Customer Service Executive

Company Name: Triple S Logistics

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Advertising Agency, E-commerce, E-commerce Startup
• Freshers are also encouraged to apply.

• Higher Secondary

• At least 2 years
• The applicants should have experience in the following business area(s): Advertising Agency, E-commerce, E-commerce Startup
• Freshers are also encouraged to apply.

• Age 25 to 35 years
• Only Male

Key Responsibilities

• Respond promptly to customer inquiries through Facebook Messenger, WhatsApp, phone calls, website chat, and other online channels.

• Provide customers with accurate information about products, prices, availability, delivery charges, payment methods, and promotions.

• Follow up with customers who have shown interest but have not yet placed an order.

• Confirm customer orders and accurately collect:

  • Customer name

  • Mobile number

  • Delivery address

  • Product/variant

  • Quantity

  • Payment/COD information

• Enter and update orders accurately in the company's e-commerce/ERP system.

• Follow up on pending, incomplete, or unconfirmed orders.

• Coordinate with delivery/courier teams regarding delivery status, failed deliveries, cancellations, and returns.

• Handle customer complaints professionally and escalate complicated issues to the appropriate person.

• Contact customers after delivery when required to ensure customer satisfaction.

• Encourage repeat purchases and maintain good relationships with customers.

• Support promotional campaigns by responding to leads generated from Facebook/Instagram advertisements.

• Maintain proper records of customer inquiries, leads, orders, cancellations, returns, and complaints.

• Identify frequently asked customer questions and provide feedback to management to improve products and customer experience.

• Meet assigned daily/weekly customer response and order-conversion targets.

  Candidate Requirements

  • Minimum HSC; bachelor's degree is preferred but not mandatory.

  • Previous experience in e-commerce, customer service, telesales, Facebook page management, or online sales will be an advantage.

  • Good communication skills in Bangla and English.

  • Comfortable communicating with customers through Messenger, WhatsApp, phone, and social media.

  • Basic computer skills and familiarity with Google Sheets/Excel.

  • Ability to learn and use an ERP/e-commerce order management system.

  • Strong attention to detail when recording customer and order information.

  • Patient, polite, positive, and customer-focused attitude.

  • Ability to work independently and follow up with customers without constant supervision.

  • Sales-oriented mindset with the ability to convert inquiries into confirmed orders.

• T/A,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Sales Incentive