Customer Service Executive (OPPO Brand)

Job Description

Title: Customer Service Executive (OPPO Brand)

Company Name: BENLI ELECTRONIC ENTERPRISE CO. LTD.

Vacancy: 02

Age: 22 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Telecommunication
• Freshers are also encouraged to apply.

Published: 2026-09-23

Application Deadline: 2026-10-23

Education:

• Bachelor of Business Administration (BBA)

Candidates with relevant academic backgrounds in Business Administration, Marketing, or related fields will be preferred.

Requirements:

• At most 2 years
• The applicants should have experience in the following business area(s): Telecommunication
• Freshers are also encouraged to apply.

Skills Required: Call Handling,Complaint handling,contact center management,Customer Service,Fluent in English,Live Chat,Online (web email) Support,Problem-solving

Additional Requirements:

• Age 22 to 30 years
• Only Female

• Fluent in English, both written and spoken.· Excellent communication and interpersonal skills.

• Strong customer-handling and problem-solving ability.
  Good typing and computer literacy.

• Comfortable working with Hotline, Live Chat and Email simultaneously.

• Ability to remain calm and professional while handling difficult or dissatisfied customers.

• Positive attitude, willingness to learn, and strong sense of responsibility.

• Ability to work effectively as part of a team.

• Good attention to detail and ability to follow procedures accurately.

Responsibilities & Context:

• Handle customer inquiries through Hotline, Live Chat and Email.

• Provide accurate and professional information regarding OPPO products, services, warranty, service centers, policies and related issues.

• Understand customer concerns and provide appropriate solutions or guidance.

• Handle customer complaints and escalations professionally and efficiently.

• Maintain a high level of customer satisfaction during every interaction.

• Follow company guidelines, SOPs and service policies while handling customers.

• Accurately record customer interactions, complaints and service-related information in the designated systems.

• Coordinate with relevant internal teams when customer issues require further support.

• Follow up on pending customer issues and ensure timely resolution.

• Maintain required service quality, response time, and productivity standards.

• Perform other responsibilities assigned by the supervisor/management.

Job Other Benifits:

• Provident fund,Insurance,Profit share
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre