Customer Support Executive (Female)

Job Description

Title: Customer Support Executive (Female)

Company Name: RensSoft Solutions Limited

Vacancy: 9

Age: 20 to 30 years

Job Location: Dhaka (Mohammadpur)

Salary: Tk. 13000 - 15000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, Pharmaceutical/Medicine Companies, Call Center, Healthcare Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Diploma

• At least 1 year
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, Pharmaceutical/Medicine Companies, Call Center, Healthcare Startup
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Female

• 0–1 year of experience in Tele-sales, Customer Service, or Marketing (Fresh graduates are encouraged to apply).
• Excellent communication, English writing and customer handling skills.
• Proficient in MS Word, Excel, Google Docs/Sheets, Email, and Internet Browsing.
• Target-driven, self-motivated, and eager to learn.
• Familiarity with CRM software is an advantage.
• Sales/marketing qualification is a plus.

• Generate leads through follow-up calls and convert them into appointments.

• Handle incoming and outgoing customer calls professionally.

• Manage and respond to online customer queries.

• Provide accurate information and ensure excellent customer service.

• Collect and record customer feedback through calls.

• Maintain daily call records and prepare required reports.

• Achieve assigned monthly call, lead, and appointment targets.

• Contribute to team performance and customer engagement.

• Perform other tasks and responsibilities assigned by management.

• Work in a target-oriented environment with performance-based expectations.

• T/A,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2

• Salary based on experience.

• Attractive benefits as per company policy.

• Salary review after 6 months.

• Performance bonus and promotion opportunities.

• Career growth and professional development.

• Friendly and collaborative work environment.

• Employee recognition programs.

• Weekly 1 day holiday + Government holidays.

• Unlimited tea and snacks.

• Leave encasement.