Executive, Customer Support

Job Description

Title: Executive, Customer Support

Company Name: Phoenix Education

Vacancy: --

Age: 25 to 32 years

Job Location: Dhaka (Basundhara RA)

Salary: Tk. 22000 - 26000 (Monthly)

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Immigration and Education Consultancy Service, Educational Technology (Edtech) Startup

Published: 2026-09-23

Application Deadline: 2026-10-23

Education:

• Diploma
• Bachelor/Honors
• Masters

Requirements:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Immigration and Education Consultancy Service, Educational Technology (Edtech) Startup

Skills Required: Communication,Communication and interpersonal skill,Customer Care,Customer Service,Customer Service Quality Control,Handling Customers,Sales,Sales & Marketing,Sales Development

Additional Requirements:

• Age 25 to 32 years

• 2 and above years of work experience specifically in Sales, Telesales, Direct Telemarketing, or EdTech Sales inside Bangladesh.

• Bachelor’s degree in any discipline (Students with strong relevant telesales backgrounds are also encouraged to apply).

• High-level fluency in spoken and written Bangla, along with English communication skills.

• High typing speed in Avro/Bangla and English. Practical proficiency in Google Workspace (Sheets, Docs, Drive) and MS Office (Excel, Word).

• Hands-on operational experience with Telegram, WhatsApp Business, and Facebook Messenger for professional customer service.

• Exceptional negotiation, active listening, and phone diplomacy skills with a customer-centric mindset.

• Resilience in managing rejection, maintaining high energy, and performing effectively under target-driven deadlines.

• Strong multitasking abilities to balance cold outreach, lead follow-ups, and student support inquiries simultaneously.

Responsibilities & Context:

1. Telesales & Lead Conversion

• Conduct high-volume outbound calls to prospective students and parents from primary CRM/lead databases.

• Deliver persuasive, consultative sales presentations explaining course curriculum, fee structures, and learning outcomes.

• Consistently meet and exceed weekly and monthly student enrollment targets established by management.

• Nurture leads through scheduled phone follow-ups, resolving objections professionally and efficiently.

• Maintain complete and updated call histories, lead statuses, and conversion notes within the CRM system.

2. Multi-Channel Communication & Student Engagement

• Respond swiftly to student inquiries across official communication channels, including WhatsApp, Telegram, Facebook Messenger, and incoming calls.

• Guide enrolled students through initial onboarding, platform navigation, access to study materials, and mentor schedules.

• Address and escalate admission queries, documentation requests (for scholarships/university prep), and operational bottlenecks to relevant coordinators.

3. Operational & Data Management

• Log and accurately organise daily outreach metrics, student interactions, and support resolution logs.

• Utilise spreadsheet tools to evaluate sales performance and track follow-up schedules.

Job Other Benifits:

• Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

* Unlimited complimentary tea and coffee.

* Structured product orientation, sales coaching, and continuous professional development.

* Collaborative and inclusive work environment committed to delivering quality education.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre