Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: Phoenix Education
Vacancy: 2
Age: 22 to 30 years
Job Location: Dhaka
Salary: Tk. 18000 - 24000 (Monthly)
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Supply Chain, Call Center, Coaching Center, Educational Technology (Edtech) Startup
- Freshers are also encouraged to apply.
Published: 2024-09-26
Application Deadline: 2024-10-25
Education:
- Bachelor/Honors
- Minimum educational requirement: Graduated from any discipline
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Supply Chain, Call Center, Coaching Center, Educational Technology (Edtech) Startup
- Freshers are also encouraged to apply.
Skills Required: Attention to details,Content Management,Data Management,Educational consultancy,Google Suite,Handling Customers,Sales & Marketing,Strong Convincing Negotiation Skills,Well disciplined and productivity focused
Additional Requirements:
- Age 22 to 30 years
- 1 year of customer service/tele sales/sales job experience in the EdTech sector is preferable (freshers are also encouraged to apply)
- Strong convincing ability
- Good English & Bangla typing speed
- Excellent communication skills in English and Bangla
- Tele sales experience
- Ability to make timely and correct decisions
- Proficient in computer operation and internet browsing
- Exceptional interpersonal and communication skills
- Must agree to work from 11:00 AM to 7:00 PM weekly, six days a week.
Responsibilities & Context:
Role - Customer Support Executive
Modality - Saturday to Thursday (11:00 AM - 07:00 PM)
Location - Office (Map)
Brief About the Role:
As a Customer Support Executive, you will be the bridge between Phoenix and our customers. Your first and foremost responsibility is to ensure our customers have a positive and smooth experience. You'll be the primary contact point for our customers, resolving their inquiries, addressing their concerns, and building positive relationships.
Job Responsibilities:
Be fully focused during your work hours. Do not Multitask.
Talking with potential customers face to face and over the phone.
Respond fast and in an organised way to all the customer’s queries.
Follow all the instructions carefully and update your supervisor regularly.
Maintain strict confidentiality regarding all sensitive information related to the company, its students, and its operations.
Address potential students and parents with courtesy, avoid pressure tactics or create unrealistic expectations.
Provide accurate and complete information about our services.
Avoid misleading or deceptive sales practices.
Update databases every day. Maintaining sales data.
Maintain delivery responsibilities and communication with our delivery partner.
Job Other Benifits:
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Company Facilities: Lunch will be provided. Yearly salary review each year after joining. Will be eligible for two Eid bonuses (each equal to half of your salary). Friendly working environment and collaborative work culture.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
