Officer, Customer Service

Job Description

Title: Officer, Customer Service

Company Name: E-Zone HRM Limited

Vacancy: --

Age: At most 30 years

Job Location: Dhaka (Mohakhali)

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

Published: 2026-03-15

Application Deadline: 2026-04-14

Education:

• Bachelor/Honors

• Minimum Bachelor’s degree in any discipline

• Age At most 30 years

• No prior experience is required; fresh graduates are highly encouraged to apply

• Excellent communication skills

• Strong team player with proficiency in MS Word and MS Excel

• Ability to perform under time constraints

We’re Hiring Fresh Talent! Join a reputed MFS organization as "Officer, Customer Service" and kick-start your career in a dynamic work environment.

Job Nature: Desk Job under Customer Service Division

Openings: Undefined

Location: Mohakhali, Dhaka

Working Days & Hours: Rotational Shifts or Roster Duty (6 Days/Week)

Morning: 7:00 AM - 3:00 PM (Male & Female)

Evening: 3:00 PM - 11:00 PM (Male & Female)

Night: 11:00 PM - 7:00 AM (Male)

[Transportation services will be provided for Morning & Evening Shifts]

Core Responsibilities:

• Provide outstanding customer service by addressing inquiries and concerns promptly.

• Resolve customer complaints efficiently, offering viable solutions.

• Maintain and update the call center database with accurate information.

• Assist clients with questions about various products and services, aiming to resolve any issues.

• Engage potential customers by providing detailed information on products and services.

• Salary Range: BDT 18,000/- to 20,000/-

• Salary Increment: Annually

• Festival Bonus: Two (2) per year (Subject to eligibility)

• Festival Holiday Work Compensation: Three (3) times the daily salary for each day worked

• Government Holiday Work Compensation: BDT 2,000 for each day worked