Clent Sevice Officer

Job Description

Title: Clent Sevice Officer

Company Name: Universal Textiles Machinery

Vacancy: 2

Age: 27 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 2 years
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At most 2 years
• Freshers are also encouraged to apply.

• Age 27 to 35 years
• Only Female

Additional RequirementsAge: 22–35 years.Excellent command of spoken and written English.Strong mathematical and analytical skills with high accuracy in calculations.Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.Strong communication, interpersonal, and customer service skills.Ability to prepare quotations, invoices, and business correspondence.Capable of handling local and international clients professionally.Quick learner with strong problem-solving and organizational skills.Ability to work under pressure and meet deadlines.Honest, self-motivated, and responsible with a positive attitude.Prior experience in client service, customer support, sales support, or international trading will be considered an advantage.Fresh graduates with excellent English communication and strong mathematical skills are encouraged to apply.

Job Context

We are looking for a smart, energetic, and customer-focused Client Service Officer to join our team. The ideal candidate should have excellent communication skills, be fluent in both English and Mathematics, and be capable of handling client inquiries professionally. The role requires strong analytical ability, attention to detail, and a positive attitude toward customer service.

Job Responsibilities

• Communicate with local and international clients through phone, email, WhatsApp, and other communication channels.

• Respond to client inquiries promptly and professionally.

• Prepare quotations, invoices, and other business documents accurately.

• Perform calculations related to pricing, costs, and client requirements with a high level of accuracy.

• Maintain and update customer records and follow up on pending matters.

• Coordinate with internal departments to ensure timely service delivery.

• Resolve customer complaints efficiently while maintaining a high level of client satisfaction.

• Prepare daily, weekly, and monthly client service reports.

• Assist the sales and marketing team with client-related activities when required.

• Perform any other official tasks assigned by management.

Educational Requirements

• Bachelor's degree in any discipline.

• Candidates from Business, Marketing, English, Mathematics, or related fields will receive preference.

Additional Requirements

• Excellent command of spoken and written English.

• Strong mathematical and analytical skills.

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).

• Strong communication, negotiation, and problem-solving skills.

• Ability to work under pressure and meet deadlines.

• Prior experience in customer service or client relationship management will be considered an advantage.

• Mobile bill