Support Engineer

Job Description

Title: Support Engineer

Company Name: Bismillah IT Solution

Vacancy: 2

Age: Na

Job Location: Cumilla

Salary: Tk. 13000 - 15000 (Monthly)

Experience: --

Published: 2026-09-15

Application Deadline: 2026-09-24

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Receive and respond to incoming customer calls, queries and complaints professionally.

• Assist customers regarding internet connectivity, package, billing, payment and service-related issues.

• Identify and troubleshoot basic internet-related problems over phone.

• Create, update and follow up customer complaints/tickets through the company’s support system.

• Coordinate with the NOC/Technical Team for technical issues that cannot be resolved over the phone.

• Follow up with the technical team and provide timely updates to customers regarding complaint resolution.

• Inform customers about new packages, offers, promotions, service upgrades and other company facilities.

• Handle customer requests related to new connection, package change, relocation, disconnection and reconnection.

• Maintain accurate records of customer complaints, calls and service requests.

• Ensure proper customer communication and maintain a positive relationship with customers.

• Escalate critical or unresolved customer issues to the concerned supervisor/department.

• Perform other customer support-related tasks assigned by the management.