Online Customer Care Executive
Job Description
Title: Online Customer Care Executive
Company Name: HK Lifestyle.
Vacancy: --
Age: At least 22 years
Job Location: Dhaka (Mirpur)
Salary: Negotiable
Experience:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Boutique/ Fashion
Published: 2026-09-15
Application Deadline: 2026-09-25
Education:
- Minimum Bachelor’s Degree.
- Master’s Degree will be an advantage.
Requirements:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Boutique/ Fashion
Skills Required: Customer Care,Online Marketing
Additional Requirements:
- Age At least 22 years
- 2–3 years of practical experience in Online Sales, Customer Care or E-commerce.
- Practical experience in taking online product orders and following up until delivery.
- Experience in handling customers through Facebook, Messenger and WhatsApp.
- Experience in selling shoes, clothing, bags or fashion products will be preferred.
Responsibilities & Context:
HK LIFESTYLE is a rapidly growing retail and online business. We sell imported shoes, clothing items, and women’s Venti/Fashion Bags through various online platforms.
We are looking for an experienced, honest, responsible, hardworking and result-oriented Online Customer Care Executive to manage our online sales and customer care operations.
KEY RESPONSIBILITIES
- Respond promptly to customer messages and inquiries through Facebook, Messenger, WhatsApp and other online platforms.
- Receive product orders accurately from customers.
- Collect and maintain accurate customer information, including name, phone number, address and product details.
- Confirm orders through phone calls and online communication.
- Regularly follow up on pending and incomplete orders.
- Coordinate with courier/delivery teams to ensure successful product delivery.
- Monitor order delivery status regularly.
- Maintain records of delivered, pending, cancelled and returned orders.
- Handle customer complaints and resolve issues professionally.
- Provide accurate information about shoes, clothing and women’s bags.
- Convert customer inquiries into confirmed orders.
- Follow up with existing customers to generate repeat orders.
- Maintain daily online order and sales records.
- Prepare daily/weekly online sales and order reports.
- Actively contribute to achieving daily and monthly online sales targets.
- Perform other online sales and customer care-related duties assigned by management.
Job Other Benifits:
Salary will be determined based on experience and competency. Performance-based incentives and career growth opportunities are available.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
