Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Bismillah IT Solution

Vacancy: 02

Age: 22 to 30 years

Job Location: Cumilla

Salary: Tk. 13000 - 15000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): ISP, Call Center
• Freshers are also encouraged to apply.

• Diploma in Computer

CCNA, MTCNA

• 1 to 2 years
• The applicants should have experience in the following business area(s): ISP, Call Center
• Freshers are also encouraged to apply.

• Age 22 to 30 years
• Only Male

1. Receive and respond to incoming customer calls, queries and complaints professionally.

2. Assist customers regarding internet connectivity, package, billing, payment and service-related issues.

3. Identify and troubleshoot basic internet-related problems over phone.

4. Create, update and follow up customer complaints/tickets through the company’s support system.

5. Coordinate with the NOC/Technical Team for technical issues that cannot be resolved over the phone.

6. Follow up with the technical team and provide timely updates to customers regarding complaint resolution.

7. Inform customers about new packages, offers, promotions, service upgrades and other company facilities.

8. Handle customer requests related to new connection, package change, relocation, disconnection and reconnection.

9. Maintain accurate records of customer complaints, calls and service requests.

10. Ensure proper customer communication and maintain a positive relationship with customers.

11. Escalate critical or unresolved customer issues to the concerned supervisor/department.

12. Perform other customer support-related tasks assigned by the management.