Call Center Agents

Job Description

Title: Call Center Agents

Company Name: TBN BD Ltd.

Vacancy: 20

Age: 22 to 30 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Masters

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

• Age 22 to 30 years

• Night Shift required (Mandatory)

• Full training provided before floor placement

Total Cable BD

• US-Based Outsource Call Center

• New York, USA (Operations managed from Dhaka, Bangladesh)

Night Shift — Mandatory for All Positions

Total Cable BD is a Dhaka-based outsourced call center supporting a New York-headquartered IPTV platform streaming 200+ Bengali and international live TV channels to the global Bangladeshi diaspora. We are expanding our team and hiring 10 agents across two functional teams.

Team 1 - Outbound Sales

• Responsible for proactively reaching out to potential customers, presenting subscription packages, and converting leads into active subscribers.

Key Responsibilities:

• Make outbound calls to prospective Bangladeshi-American customers

• Present and sell subscription plans effectively

• Meet monthly acquisition targets

Team 2 — Inbound Customer Service

• Responsible for handling incoming calls, resolving customer queries, managing account issues, and ensuring subscriber satisfaction and retention.

Key Responsibilities:

• Handle inbound customer queries and complaints

• Resolve account issues and manage renewals

• Ensure customer satisfaction and retention