Call Center Executive- Male

Job Description

Title: Call Center Executive- Male

Company Name: Fast Corporation (Pvt.) Ltd.

Vacancy: --

Age: At least 23 years

Job Location: Dhaka

Salary: --

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, Chemical Industries, Garments Accessories

• Bachelor/Honors

• Minimum Bachelor’s degree in any discipline.

• Diploma/HSC with relevant experience may also be considered.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, Chemical Industries, Garments Accessories

• Age At least 23 years
• Only Male

• 1–2 years of experience in Call Center, Customer Service, Tele-sales, Reception or similar roles.

• Excellent Bangla communication skills

• Good command of English communication

• Clear, confident and professional telephone etiquette

• Strong listening and interpersonal skills

• Customer-focused attitude

• Basic computer literacy and MS Office skills

• Ability to maintain accurate customer records

• Good follow-up and problem-solving skills

• Ability to work under pressure and handle difficult customers professionally

Job Summary

We are looking for a friendly, confident and customer-focused Call Center Executive to handle customer calls, provide accurate information, resolve queries and ensure a positive customer experience.

The role will also support customer follow-up, complaint management, lead generation and coordination with Sales and other relevant teams.

Office Location: 7th Floor, Sharif Mansion, 56–57 Motijheel C/A, Dhaka–1000

Working Days: 6 days per week

Office Hours: 9:00 AM – 6:00 PM

Key Responsibilities

• Gradually create, develop and maintain a comprehensive database of FAST’s Target Groups, including Carpenters, Dealers, Shop Owners and other relevant stakeholders.

• Regularly call, communicate and follow up with customers and target groups to collect information, feedback, requirements and business-related updates.

• Keep all customer and stakeholder information accurate, updated and properly documented in the database.

• Conduct regular database-based follow-up activities, including customer engagement, lead follow-up, campaign communication and feedback collection.

• Prepare MIS reports and various management reports from the database to support Sales & Marketing decision-making.

• Analyze database information to identify customer trends, follow-up status, leads, engagement levels and other relevant insights.

• Ensure data accuracy, confidentiality, proper documentation and timely database updates.

• Support the Brand & Marketing team in database, customer engagement activities and other CRM/MIS initiatives.

• 2 festival bonuses annually

• Mobile bill allowance as per company policy

• Travel allowance for official work and business-related assignments