E-commerce Customer Support Executive

Job Description

Title: E-commerce Customer Support Executive

Company Name: A2IT

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka (DOHS Mirpur)

Salary: Tk. 14000 - 18000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Direct Selling/Marketing Service Company, Call Center, Inventory/Warehouse, Super store, E-commerce, E-commerce Startup, Online Retail Startup, F-commerce
• Freshers are also encouraged to apply.

Published: 2026-09-13

Application Deadline: 2026-09-23

Education:

• HSC
• Bachelor/Honors

Requirements:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Direct Selling/Marketing Service Company, Call Center, Inventory/Warehouse, Super store, E-commerce, E-commerce Startup, Online Retail Startup, F-commerce
• Freshers are also encouraged to apply.

Skills Required: B2B Call Center,Call Center Operation,Customer Support,Customer Support through Phone,Digital Marketing (Social Media Marketing),E-Commerce products,Facebook marketing,Media & Communication

Additional Requirements:

• Age 20 to 30 years
• Only Female

• Must have excellent communication skills in Bangla and be comfortable speaking with customers over phone calls.

• Must be able to handle customer inquiries through Facebook Messenger, Instagram, WhatsApp, website and email.

• Should have good computer and Bangla/English typing skills.

• Must be capable of handling multiple customer conversations and order confirmations efficiently.

• Should be polite, patient, responsible and customer-focused.

• Basic knowledge of e-commerce operations and gadget products will be an advantage.

• Previous experience in Facebook page/customer inbox management, telesales or online order confirmation will be given preference.

• Must be comfortable working from our Mirpur DOHS office.

Responsibilities & Context:

A2 IT is looking for 2 smart, responsible, and communicative female candidates to join our e-commerce operations team.

Key Responsibilities:

• Handle customer inquiries through Facebook Messenger, Instagram, WhatsApp, Email and Website.

• Reply to customer comments and inbox messages professionally and promptly.

• Confirm online orders through phone calls and verify customer name, phone number, address, product and quantity.

• Follow up on pending/unconfirmed orders through phone calls, messages and WhatsApp.

• Provide customers with accurate information regarding products, prices, offers, availability, delivery and warranty.

• Handle order modifications, cancellations, incomplete orders and customer complaints.

• Communicate with customers regarding order and delivery updates.

• Manage day-to-day customer communication across all assigned social media pages.

• Publish and schedule provided product posts, videos, stories, promotional content and offers.

• Monitor social media comments, messages and customer engagement.

• Coordinate with inventory, packing, sales and courier teams when required.

• Maintain proper records of confirmed, pending, cancelled and problematic orders.

• Provide after-sales customer support when necessary.

• Perform other e-commerce customer support and order-management responsibilities assigned by management.

Candidates should be comfortable handling a high volume of customer conversations and making regular customer phone calls. We are looking for someone who is polite, patient, responsible, quick to respond and capable of converting customer inquiries into confirmed orders.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre