Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Chuti Cox`s Bazar Limited

Vacancy: 5

Age: 23 to 30 years

Job Location: Dhaka (Banani)

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Resort, Healthcare/Lifestyle product

Published: 2026-09-14

Application Deadline: 2026-09-30

Education:

• Bachelor/Honors

Requirements:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Resort, Healthcare/Lifestyle product

Skills Required: Call Center Operation,Communication and interpersonal skill,Customer Care,Expertise on Customer Relationship Management (CRM) handling.,Handling Customers,Reporting and Documentation

Additional Requirements:

• Age 23 to 30 years

• Excellent communication skills in Bangla and English.
• Strong customer service and interpersonal skills.
• Ability to handle customers professionally and tactfully.
• Good listening, problem-solving, and reporting skills.
• Proficiency in MS Office applications and CRM software will be an advantage.
• Ability to work under pressure and meet assigned targets.
• Ability to work on a Roster Duty.

Key Performance Indicators (KPIs)

• Number of customer reviews and feedback collected.
• Quality and completeness of customer feedback records.
• Customer engagement and professionalism.
• Accuracy of data collection and documentation.
• Timely submission of daily and monthly reports.
• Customer satisfaction and service quality standards.

Responsibilities & Context:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

• Politely approach customers and visitors to request feedback.

• Call clients and customers to inform them about the company’s new products, services and policies.

• Collaborate with other call center professionals to improve customer service.

• Conduct brief customer satisfaction surveys and review collection activities.

• Encourage customers to share honest opinions about their experience.

• Ensure all collected information is complete and properly documented.

• Maintain a positive and professional attitude while interacting with customers.

• Submit daily feedback reports to the Head of Department.

• Follow company guidelines regarding customer interaction and data privacy.

• Maintain detailed records of customer interactions in the CRM or company database.

• Meet daily, weekly, and monthly call and performance targets.

• Ensure customer satisfaction and maintain a positive company image.

• Follow company policies regarding customer communication, confidentiality, and data privacy.

• Perform any other duties assigned by the line manager or management.

Job Other Benifits:

• T/A,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre