Support Engineer

Job Description

Title: Support Engineer

Company Name: Bismillah IT Solution

Vacancy: 02

Age: Na

Job Location: Cumilla

Salary: Negotiable

Experience: --

Published: 2026-09-15

Application Deadline: 2026-09-25

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

1. Visit customer premises to troubleshoot and resolve internet connectivity and service-related issues.

2. Diagnose and resolve problems related to ONU/ONT, Wi-Fi Router, LAN, Fiber Optic Cable, UTP Cable and other network equipment.

3. Configure and troubleshoot customer routers, ONU/ONT and Wi-Fi devices.

4. Check fiber optic connectivity, power levels, patch cords, connectors and physical network issues.

5. Perform new customer installation, connection setup and equipment configuration.

6. Handle customer complaints assigned by the NOC/Customer Support Team and ensure timely resolution.

7. Replace or repair faulty network equipment, cables, connectors and related accessories when required.

8. Coordinate with the NOC/Technical Team for issues that require further technical support.

9. Provide proper technical guidance to customers regarding router placement, Wi-Fi coverage and basic network usage.

10. Maintain proper records of completed jobs, replaced equipment and customer complaints.

11. Ensure professional behavior and good communication while dealing with customers.

12. Follow company guidelines regarding tools, equipment, safety and customer service.

13. Perform other technical duties assigned by the management.