Technical Support Engineer

Job Description

Title: Technical Support Engineer

Company Name: Digital Network Communications

Vacancy: 5

Age: 18 to 26 years

Job Location: Dhaka (Mirpur 10)

Salary: Negotiable

Experience:

• At most 2 years

• Diploma in Computer
• Diploma in Engineering
• Bachelor of Science (BSc) in Computer Science, Telecommunication

• At most 2 years

• Age 18 to 26 years
• Only Male

• Hindu and Other Religious are also Encourage to apply.

• Freshers are also encouraged to apply.

• Must be good in English for communication (verbal and written).

• Need to work even in any National & Religious Holiday and willingness to work Long Hours.

• Work with team environment with spirit and must ability to work in Roster (Day/Night) basis from office.

• International Customer Support for A2P Messaging solution software and service (Over WhatsApp, Microsoft Teams, Email, Social Media and Phone).

• Communicate with International business partners and that must be in English.

• Willingness to work long hours by Roster (Day/Night) basis form office and ability to adapt to changing environment.

• Monitoring and Troubleshooting of database related web-based telecommunication software by 24/7 hours.

• Python, PHP, MySQL, MSSQL based software maintenance.

• Give support solution to overseas company (www.technexaca.com) and customers.

• Monitor and troubleshoot A2P SMS traffic and analyze SMS campaign performance metrics.

• Coordination with international telecommunication carriers and aggregators is required to resolve delivery-related routing challenges.

• Reporting daily received and appointed tasks from software systems service.

• Reporting regular errors finding from software systems service and solution feedback to management and customers.

• Actively participate in all aspects on running web-based software service testing.

• Performance bonus
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2