Job Description

Title: Assistant Manager - Network

Company Name: ICOM Bangladesh Limited

Vacancy: 1

Age: 27 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): IT Enabled Service, ISP

• Bachelor of Science (BSc) in Computer Science & Engineering, Electrical & Electronic Engineering, Information Technology

1. CCNA & CCNP are Preffered

2. Experiance on Zabbix/Libra NMS or any other NMS will be preffered.

• 5 to 8 years
• The applicants should have experience in the following business area(s): IT Enabled Service, ISP

• Age 27 to 35 years

1. Routing & Switching: BGP, OSPF, Static Routing, Policy-Based Routing, VRRP.

2. Broadband Technologies: PPPoE, DHCP, NAT, RADIUS integration, IPv4/IPv6, Private Peering, IP Address Management.

3. Monitoring & Automation: Zabbix, LibreNMS, Cacti, Grafana, SNMP, NetFlow/sFlow, Syslog

4. Experience: At least 5 years of work experience in related field and 2 years’ experience in core network

L-2/L-3 Customer Support

•       Provide Layer-3 (final technical escalation) support for customer network issues after L-1 and L-2.

•       Support the customer support team in onboarding customers with complex network requirements (BGP, VRF/L3VPN, static and dynamic routing, dedicated links).

•       Lead root cause analysis on customer-impacting faults and coordinate with upstream providers and vendors until resolution.

•       Monitor ticket SLAs, escalation paths, and repeat-fault trends, and report them to management.

•       Maintain an incident/RCA log linking root causes to corrective actions.

PoP Management

•       Oversee day-to-day operation, uptime, and performance of all PoPs against SLA targets (99.9%+ availability).

•       Manage rack space, power, cooling, and cabling records for each PoP.

•       Plan and supervise new PoP builds, link upgrades, and equipment installations or migrations.

•       Apply network resiliency practices: redundant paths, fast reroute (FRR), BFD, graceful restart.

•       Coordinate site access, field technicians, and vendor visits.

•       Conduct scheduled physical audits of PoP hardware (routers, switches, transceivers, cards, cables) against the asset register.

•       Maintain the inventory log with serial numbers, warranty status, deployment location, and condition.

•       Track end-of-life (EOL) and end-of-support (EOS) status of deployed equipment and flag it for replacement planning.

•       Maintain the critical spares list (routers, line cards, SFPs/optics, power supplies, fans), keep spares configuration-ready, and coordinate with procurement to replenish after use.

NMS (Network Monitoring System)

•       Deploy, configure, update, and maintain monitoring platforms (Zabbix, LibreNMS, Cacti, Nagios, etc.).

•       Ensure all critical elements (routers, switches, OLTs, firewalls, links, servers) are onboarded, with thresholds and alert rules tuned to minimize false positives and negatives.

•       Ensure alerts reach the right on-call person and the NOC in time.

•       Ensure data and infrastructure backup of NMS systems for quick disaster recovery.

•       Produce uptime, utilization, and SLA reports, and use the data for proactive fault detection and capacity planning.

Office IT, Systems & Endpoint Security

•       Manage the office LAN, Wi-Fi, switching, firewall, and internet connectivity, including the VLAN/IP schema, access policies, and staff VPN access.

•       Support and maintain workstations, laptops, printers, and peripherals, coordinating repairs, replacements, and warranty claims.

•       Maintain the IT asset register and manage software licensing and renewals.

•       Deploy, update, and monitor anti-virus/endpoint protection and keep OS and application patching current on all workstations, laptops, and servers, aligned with the firewall and network security setup.

•       Define, implement, and enforce standard IT policies covering acceptable use, password and access control, data backup, and removable media and software installation.

•       Manage user onboarding and offboarding (accounts, email, access rights, device handover and return).

•       Maintain documented IT SOPs and audit compliance periodically, reporting violations or risks to management.

Documentation

•       Maintain current physical and logical network diagrams, including redundancy paths.

•       Keep the IP addressing schema, VLAN/VRF tables, and routing policy documentation updated after every change.

•       Maintain versioned configuration backups for all core devices on a defined schedule.

•       Document SOPs for recurring operations (failover procedures, spare replacement, escalation paths).

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2