Technical Support Engineer
Job Description
Title: Technical Support Engineer
Company Name: Digital Network Communications
Vacancy: 4
Age: 18 to 28 years
Job Location: Dhaka (Mirpur 10)
Salary: Negotiable
Experience:
- At most 2 years
- Freshers are also encouraged to apply.
Published: 2025-11-09
Application Deadline: 2025-11-25
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor of Science (BSc) in Electrical & Electronic Engineering
- Diploma in Computer
- Bachelor of Science (BSc) in Telecommunication
Requirements:
- At most 2 years
- Freshers are also encouraged to apply.
Skills Required: Graphics Design,Microsoft Excel
Additional Requirements:
- Age 18 to 28 years
· Must be good in English for communication (verbal and written)
· Need to work even in any National & Religious Holiday and willingness to work Long Hours.
· Work with team environment with spirit and must ability to work in Roster (Day/Night) basis from office.
· Hindu and Other Religious are also Encourage to apply.
Responsibilities & Context:
- International Customer Support for A2P Messaging solution and service (Over Messenger/Microsoft Teams, Social media and Phone).
- Troubleshooting of database related web-based telecommunication software by 24/7 hours.
- Python, PHP, MySQL, MSSQL based software maintenance and configure.
- Communicate with International business partners and must be in English.
- Willingness to work long hours by Roster (Day/Night) basis form office and ability to adapt to changing environment.
- Give support solution to overseas company (www.technexaca.com) and customers.
- Monitor and troubleshoot A2P SMS traffic and analyze SMS campaign performance metrics.
- Coordination with international telecommunication carriers and aggregators is required to resolve delivery-related routing challenges.
- Reporting daily received and appointed tasks from software systems service.
- Reporting regular errors finding from software systems service and solution feedback to management and customers.
- Actively participate in all aspects on running web-based software service testing.
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
