AGM / Manager - Credit Realization & Customer Service

Job Description

Title: AGM / Manager - Credit Realization & Customer Service

Company Name: A Reputed Real Estate Company

Vacancy: 1

Age: At least 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 12 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• At least 12 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies

• Age At least 35 years

• Strong leadership and people management skills.

• Excellent negotiation and conflict resolution abilities.

• Analytical thinking and problem-solving skills.

• High proficiency in financial analysis and reporting.

• Strong understanding of credit management process.

• Computer skill such as MS-Office and familiar with ERM.

• Supervise and guide the credit realization team to meet or exceed collection targets.

• Allocate tasks, monitor progress, and provide necessary training/guidelines to enhance team efficiency.

• Conduct regular team meetings to review progress, address challenges, and share updates.

• Assist to set team’s collection target align with organization business goal.

• Assist to develop and implement strategies, polies for the timely recovery of dues from customers and make the operation smooth & transparent.

• Negotiate with customers to establish payment plans where necessary.

• Build and maintain strong relationships with clients to ensure smooth credit recovery.

• Prepare and present regular reports on credit recovery performance and outstanding accounts.

• Analyze payment patterns and identify trends to optimize the realization process.

• Recommend policy changes based on insights from credit recovery data.

• Coordinate with sales, finance, and legal teams to streamline credit realization processes.

• Lead, guide, and manage the customer service team to deliver exceptional client support.

• Set clear performance goals, conduct regular evaluations, and provide constructive feedback.

• Act as the primary point of contact for escalated customer issues and ensure timely resolution.

• Build and maintain strong relationships with clients to foster trust and loyalty.

• Monitor customer satisfaction and implement improvements to enhance client experience.

• Assist to develop, implement and maintain customer service policies, processes, and standards.

• Analyze customer feedback and provide insights to head of department, senior management for strategic decision-making.

• Prepare regular reports on team performance, customer satisfaction.

• Weekly 2 holidays,

• Attractive Incentive

• Mobile bill,

• Festival Bonus: 2

• Leave Encashment,

• T/A, D/A