Customer Service & Admission Officer
Job Description
Title: Customer Service & Admission Officer
Company Name: Compass International School
Vacancy: 1
Age: 18 to 28 years
Job Location: Dhaka (Banani)
Salary: Tk. 25000 - 25000 (Monthly)
Experience:
Published: 2026-09-16
Application Deadline: 2026-10-15
Education:
- Bachelor/Honors
Requirements:
Skills Required: Customer Service,Telesales
Additional Requirements:
- Age 18 to 28 years
- Only Female
Responsibilities & Context:
Compass Education Group delivers the NCC Education International Foundation Programme, IELTS preparation, and the O/A Level programme through Compass International School. We are looking for a Customer Service & Admission Officer to support our current students across all three programmes while also converting new inquiries into enrolled students.
Key Responsibilities
• Handle customer service inquiries from current NCC, IELTS, and O/A Level students through phone, WhatsApp, email, and walk-ins.
• Reply promptly to messages, comments, and direct messages on our social media pages.
• Handle new admissions inquiries (leads) across NCC, IELTS, and O/A Level, and work to convert them into enrolled students.
• Proactively follow up on every open lead—no inquiry should go cold without documented outreach.
• Counsel prospective students and parents on programme options across NCC, IELTS, and O/A Level.
• Maintain accurate, up-to-date records of both current-student interactions and new leads.
• Coordinate with academic and programme teams to resolve current student queries and concerns.
• Support campus visits, walk-ins, and information sessions for prospective students.
• Help meet monthly and termly enrollment and conversion targets.
Candidate Requirements
• Female candidates only.
• Bachelor's degree completed, or currently a final-year student; freshers are encouraged to apply.
• Strong written and spoken English.
• Confident and personable, with the ability to build rapport with both existing students and new leads.
• Comfortable managing conversations across WhatsApp, Messenger, social media DMs, email, and phone.
• Organized, with strong follow-up discipline and record-keeping habits.
Preferred
• O-Level/A-Level educational background.
• Prior experience in telesales, customer service, or admissions.
Role Details
• Location: Banani, Dhaka
• Employment Type: Full-time
• Compensation: Base salary plus performance-based incentive tied to service quality and conversion targets.
• Benefits: Two festival bonuses.
How to Apply
Send your CV to [email protected] with the subject line “Customer Service & Admission Officer Application — Compass Education Group.”
Job Other Benifits:
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
