Client Support Officer/ Vendor Support Officer

Job Description

Title: Client Support Officer/ Vendor Support Officer

Company Name: Omega It Soluation

Vacancy: --

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center, Business-to-Business (B2B) Software and Services Startup

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center, Business-to-Business (B2B) Software and Services Startup

• Age At least 25 years
• Only Male

Requirements & Qualifications:

• Language Skills

  • Fluent English-speaking skills are mandatory

  • Must be comfortable communicating with international and native English-speaking clients and vendors

• Industry Experience (Mandatory)

  • 1 to 3 years of relevant experience in Vendor Management, Client Management, or related operations.

• Skills & Mindset

  • Strong problem-solving and data sourcing abilities

  • Excellent communication and organizational skills

  • Self-motivated and capable of thriving in a remote work environment

  • Ability to manage multiple priorities and meet deadlines

Omega IT Solution is expanding, and we`re looking for experienced, motivated professionals to join our growing team.

Key Responsibilities

• Client Success & Account Growth

  • Manage client relationships and serve as the main point of contact

  • Onboard new clients and provide regular updates

  • Resolve client issues and support account growth

  • Help increase work order volume and profitability

• Vendor Management

  • Source and onboard new vendors

  • Manage daily vendor communications and operations

  • Resolve vendor issues and coordinate payments

  • Maintain strong vendor relationships

• Territory & Operations

  • Oversee assigned territory operations

  • Coordinate with processing teams to ensure timely work order completion

  • Monitor performance and support operational efficiency

  • Facilitate smooth communication between clients, vendors, and internal teams.

• Festival Bonus: 2

Compensation & Benefits

• Fully Friendly Work Environment

• Attractive salary package based on qualifications and experience

• Performance-based career growth opportunities.

• Other benefits as per company policy.

• International Client Exposure

• Quarterly performance bonus

• Supportive & Collaborative Team Culture

• Yearly Tour