Sylhet Division: Officer - Customer Service (Contractual)

Job Description

Title: Sylhet Division: Officer - Customer Service (Contractual)

Company Name: VFS Bangladesh Pvt Ltd

Vacancy: 10

Age: 25 to 35 years

Job Location: Sylhet, Sylhet (Sylhet Sadar)

Salary: Tk. 20000 - 22000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Multinational Companies, Hotel, Group of Companies, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Multinational Companies, Hotel, Group of Companies, Call Center
• Freshers are also encouraged to apply.

• Age 25 to 35 years

• Fluent in English with basic IT skills (MS Word, Excel, and PowerPoint)

• Applications are encouraged from all qualified candidates, including persons with disabilities

• Fresh graduates are also encouraged to apply

• Physically challenged also encouraged to apply

We are seeking a dynamic and energetic officer purely for a 6-month contractual position, with the potential to transition to a permanent role based on performance during the contract period and subject to availability of vacancies for a permanent role.

• Handle customer/applicant queries personally or via email, telephone.

• Record & maintain all application data.

• Ensure accurate & timely data entry into the system with zero errors.

• Ensure all administration and logistics of document delivery to client.

• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.

• Ensure proper positioning of Value-Added Services and achieve sales target.

• Encourage applicants to provide feedback on services provided and their overall experience in the office.

• Ensure that the entire process is completed within the mandated Turn Around Time.

• Adhere to the environment health and safety policy/objectives and guidelines of the organization.

• Ensure error free data entry, bar code generation, reporting & inventory management.

• Insurance,Weekly 2 holidays,Over time allowance,Medical allowance

After receiving your Permanent Employment Confirmation, you will be eligible for additional employee benefits, including Provident Fund contributions, Festival Bonus, and Profit Sharing.