Arabic Language Expert - Operations

Job Description

Title: Arabic Language Expert - Operations

Company Name: VFS Bangladesh Pvt Ltd

Vacancy: 01

Age: 25 to 35 years

Job Location: Chattogram, Dhaka

Salary: Tk. 30000 - 50000 (Monthly)

Experience:

• 4 to 8 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Multinational Companies, Hotel, Airline, Group of Companies, Immigration/Visa Processing

• Bachelor/Honors
• Masters

Candidates with relevant language certifications will receive preference.

• 4 to 8 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Multinational Companies, Hotel, Airline, Group of Companies, Immigration/Visa Processing

• Age 25 to 35 years

• Must be customer oriented

• Must be fluent in Arabic, English, and Bangla (both written and spoken).

• Arabic proficiency level equivalent to B2/C1/C2 or native-level fluency preferred.

• Excellent translation and interpretation skills.

• Candidates experienced in BPO industry, telecommunication, airlines, customer cate, hotel shall be preferred but it’s not a mandatory requirement.

• Maintain effective communication with Arabic-speaking applicants, clients, and officials.

• Provide high-quality translation and interpretation support in Arabic, English, and Bangla.

• Support day-to-day office operations and administrative activities.

• Handle customer/applicant queries in person, via email, and over the phone.

• Ensure excellent customer service and customer satisfaction at all times.

• Adhere to all Standard Operating Procedures (SOPs), compliance requirements, and process guidelines.

• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.

• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.

• To Ensure customer satisfaction.

• Encourage applicants to provide feedback on services provided and their overall experience in the office.

• Over time allowance,Weekly 2 holidays,Provident fund,Medical allowance,Profit share,Insurance
• Salary Review: Yearly
• Festival Bonus: 2