Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Refresho

Vacancy: 20

Age: 18 to 30 years

Job Location: Sherpur (Sherpur Sadar)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): E-commerce, F-commerce
• Freshers are also encouraged to apply.

• Secondary
• Bachelor/Honors

• At most 1 year
• The applicants should have experience in the following business area(s): E-commerce, F-commerce
• Freshers are also encouraged to apply.

• Age 18 to 30 years

• HSC/Graduate candidates are encouraged to apply.

• Freshers are welcome.

• Good communication skills in Bangla.

• Basic computer knowledge (MS Office & Internet).

• Smart, punctual, and customer-friendly.

• Ability to work under pressure and achieve targets.

Job Context

Join a young, energetic team and build your career in Bangladesh's growing e-commerce industry.

Refresho is a fast-growing Bangladeshi e-commerce brand focused on natural and healthy food products. We are looking for passionate Customer Service Executives to provide excellent customer support and grow with our team.

Job Responsibilities

• Receive and make customer calls professionally.

• Confirm customer orders and update order information.

• Handle customer inquiries and resolve complaints politely.

• Follow up with customers regarding pending orders.

• Coordinate with the delivery and operations team.

• Maintain accurate customer records in the CRM/ERP system.

• Achieve daily and monthly performance targets.

• Ensure high customer satisfaction through quality service.

• Maintain customer satisfaction and achieve daily order confirmation targets.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Career Growth Opportunity.

• Training & Development.