Executive, Customer Support

Job Description

Title: Executive, Customer Support

Company Name: Padda Bazar Limited

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka (Banasree)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Female

• Most important Excellent verbal and written communication skills in English.

• Proficiency in basic computer applications such as Microsoft Office, Excel and Google sheet management

• Willingness to learn and adapt to new software/tools as required.

• Strong interpersonal skills, patience, and a customer-focused mindset.

• Ability to multitask, prioritize, and manage time effectively.

Paddabazar Pty Ltd. is one of Bangladesh's growing e-commerce platforms, committed to providing customers with quality products at competitive prices. From home and kitchen essentials to gadgets, fashion, lifestyle products, and daily necessities, Paddabazar aims to make online shopping convenient, reliable, and affordable for customers across Bangladesh.

At Paddabazar, we focus on delivering excellent customer service, fast order processing, and a smooth shopping experience. Our dedicated team works together to ensure customer satisfaction while continuously improving our services and expanding our product range.

Job Responsibilities

• Handle customer inquiries and complaints through phone calls, Facebook Messenger, WhatsApp, email, and live chat.

• Provide accurate information regarding products, pricing, order status, delivery, and after-sales support.

• Resolve customer issues professionally while maintaining a positive and friendly attitude.

• Process orders, returns, exchanges, and refund requests according to company policies.

• Coordinate with the warehouse, logistics, and sales teams to ensure timely order fulfillment.

• Keep detailed records of customer interactions and follow up when necessary.

• Respond promptly to customer messages across all communication channels.

• Maintain a high level of customer satisfaction by delivering exceptional service.

• Assist in other customer service and administrative tasks as assigned by management.

1. Competitive salary.

2. Performance-based incentives.

3. Friendly and supportive work environment.

4. Career growth opportunities.

5. Training and professional development.

6. Festival bonuses as per company policy.