Service Center In-Charge (Smartphone-After Sale Service)
Job Description
Title: Service Center In-Charge (Smartphone-After Sale Service)
Company Name: 1000FIX Services Ltd.
Vacancy: 12
Age: At least 22 years
Job Location: Barishal, Bogura, Chattogram, Cumilla, Dhaka, Jashore, Khulna, Noakhali, Rajshahi, Sylhet
Salary: Negotiable
Experience:
Published: 2026-08-03
Application Deadline: 2026-09-02
Education:
Diploma/ Bachelor's degree in Engineering, Business Administration, or a related discipline.
Minimum 2-3 years of experience in a leadership or supervisory role and experienced in smartphone after-sales service operations.
Requirements:
Skills Required: After Sales Service,Customer Service,Customer Support,Mobile Servicing
Additional Requirements:
- Age At least 22 years
- Only Male
Strong leadership, planning, and decision-making skills.
Excellent communication and stakeholder management abilities.
Proficiency in Microsoft Excel and ERP systems.
Ability to work in a fast-paced, KPI-driven environment.
Responsibilities & Context:
Manage the day-to-day smartphone/mobile operations of the service center.
Lead, mentor, and monitor service engineers and customer service team.
Ensure achievement of repair TAT, productivity, quality, and customer satisfaction KPIs.
Align with Head of Operations to improve customer services and customer satisfaction.
Handle customer escalations and drive service excellence.
Manage spare parts inventory and warranty claim processes.
Monitor service center revenue, expenses, and profitability.
Prepare operational reports and coordinate with headquarters on technical and warranty matters.
Ensure documentation and reporting in ERP systems for tracking and visibility.
Ensure compliance with SOPs, quality standards and workplace safety requirements.
Drive continuous improvement initiatives to enhance service efficiency.
Support new product launches and technical updates.
Achieve positive KPI scores, such as Customer Satisfaction (CSAT), Repair Turnaround Time (TAT) and Quality Audit Score.
Job Other Benifits:
- Provident fund,Mobile bill,Performance bonus
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
