Manager, Operations (Mobile Phone After-Sales Services)

Job Description

Title: Manager, Operations (Mobile Phone After-Sales Services)

Company Name: 1000FIX Services Ltd.

Vacancy: 01

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-08-17

Application Deadline: 2026-09-16

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

1000fix Services Limited, Bangladesh’s largest on-demand after-sales service platforms, providing professional repair and maintenance solutions for mobile phones, IT products, home appliances, and other technology products, is looking for an experienced and result-oriented Operations Manager – Mobile Phone After-Sales Service.

The successful candidate will get the opportunity to work with one of the fastest-growing major smartphone brand globally.

The ideal candidate must have strong hands-on knowledge of nationwide mobile phone after-sales service operations, including service center management, inventory operations, financial tracking, customer service, repair workflow, reporting, and operational performance management.

Key Responsibilities:

• Lead and oversee nationwide mobile phone after-sales service operations, managing an average monthly volume of 3,000+ service cases.

• Ensure smooth end-to-end service operations, including customer reception, diagnosis, repair, QC, delivery, TAT and complaint resolution.

• Monitor and drive key operational KPIs including TAT, service closure, pending/aging cases, productivity, repeat repair, quality and customer satisfaction.

• Manage and track operational finances, service costs, expenses, revenue/profitability and budget performance, ensuring effective cost control.

• Oversee spare parts and inventory operations, including stock availability, movement, reconciliation, consumption, aging and inventory accuracy.

• Lead and manage a team of 20+ employees, ensuring productivity, performance, manpower planning, discipline and team development.

• Manage customer escalations and ensure timely resolution of critical service and operational issues.

• Coordinate effectively with brand principals, service centers, technical teams, logistics, procurement, finance, customer service and other stakeholders.

• Analyze operational data and identify bottlenecks, root causes and opportunities for process improvement, cost optimization and service quality enhancement.

• Develop and implement operational SOPs, controls and improvement initiatives to ensure consistent service standards across the network.

• Ensure compliance with company policies, brand requirements, service standards, inventory controls and agreed SLAs.

• Prepare and present regular operational and management reports, highlighting performance, challenges, financial/inventory status and action plans.

• T/A,Provident fund,Insurance,Mobile bill,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Why Join 1000fix?

• Competitive Salary & Performance-Based Rewards

• Annual Performance Review

• Festival Bonuses – 75% of Gross Salary

• Career Growth Opportunity

• Leadership Exposure

• Learning & Development – Continuous opportunities to develop leadership, technical, operational and management capabilities.

• Employee Welfare – A workplace that values employee well-being, professional growth and work-life balance.

• Recognition & Rewards

• Collaborative Work Environment