Trainer - Soft Skills

Job Description

Title: Trainer - Soft Skills

Company Name: 1000FIX Services Ltd.

Vacancy: 01

Age: At least 24 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), IT Enabled Service, Group of Companies

• Bachelor of Business Administration (BBA) in Human Resource Management

• At least 4 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), IT Enabled Service, Group of Companies

• Age At least 24 years

• Minimum Bachelor's degree in HRM or related discipline. Candidates having a Master's degree would be preferred.

• Professional certification in Learning & Development, Training, Coaching, or Facilitation will be given a preference.

• Minimum 4–5 years of corporate experience in Soft Skills Training. Proven expertise in instructional design, facilitation, and training evaluation.

• Experience in customer service, telecom, retail, electronics, or service industries will receive preference.

• Strong ability to influence behavioural change and deliver measurable business outcomes.

Bangladesh's largest on-demand appliance and technology after-sales service company is looking for a Soft Skills Trainer to join their Head Office team.

The successful candidate will be responsible for designing, delivering, and evaluating soft skill training programs that enhance employee performance and support business growth.

This role offers the opportunity to work closely with the after-sales service operations of one of the world's fastest growing Chinese smartphone manufacturers through our exclusive service partnership in Bangladesh.

Key Responsibilities

• Design and develop soft skills training modules, facilitator guides, and learning materials.

• Deliver engaging classroom and on-the-job training for employees across service centers.

• Conduct training needs assessments (TNA) as required and identify competency gaps.

• Facilitate programs on various soft skills such as Effective Communication, Customer Service, Emotional Intelligence, Teamwork, Leadership, Problem-solving, and Professional Etiquette.

• Evaluate training effectiveness using assessments, feedback, observations, and post-training performance metrics.

• Prepare training calendars, attendance records, reports, and learning analytics.

• Collaborate with department heads to develop behavioral competencies aligned with business objectives.

• Continuously improve training content based on operational feedback and business needs.

• Maintain consistent deliverables, such as learning effectiveness, positive customer experience(from CSAT/NPS), and capacity development.

• Provident fund,Mobile bill,Insurance
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

At 1000fix Services Limited, we believe our people are our greatest strength. We are committed to creating a workplace where employees are supported, respected, recognized, and given opportunities to grow.

What We Offer:

• Competitive Salary

• Annual Bonus & Performance-Based Incentives

• Training, Learning & Skill Development Opportunities

• Career Growth & Internal Promotion Opportunities

• Recognition for Performance & Contribution

• Supportive & Collaborative Work Environment

• Employee Welfare & Wellbeing Support

• Opportunities to Work with Leading Brands & Service Operations